Frequently Asked Questions
FAQ
Shipping Policy
AT VibrollPaw, WE STRIVE TO PROVIDE EXCELLENT SERVICE, WHICH INCLUDES THE SECURITY OF
SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS
FOR SHIPPING YOUR ORDER, WHICH PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU
CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.
---INTERNATIONAL STANDARD SHIPPING---
WE HAVE ELECTED TO USE THE MOST AFFORDABLE SHIPPING PRICES THROUGH PRIORITY
MAIL INTERNATIONAL. IT CAN TAKE UP TO 3–7 BUSINESS DAYS TO PROCESS ORDERS AFTER
THEY ARE RECEIVED. DELIVERY CAN RANGE FROM 15-30 BUSINESS DAYS DEPENDING ON
YOUR PROXIMITY (DOES NOT DELIVER ON SUNDAYS OR HOLIDAYS) AND HAS NO SPECIFIC
GUARANTEED DELIVERY TIME. DUE TO DIFFERING INTERNATIONAL CUSTOMS
PROCESSES, XXX CANNOT BE HELD LIABLE FOR ANY PACKAGES SHIPPED VIA THIS METHOD
ONCE IT HAS LEFT OUR WAREHOUSE. SHOULD YOU RUN INTO ANY TRACKING ISSUES. PLEASE CONTACT THE SHIPPING CARRIER IF YOU DID NOT RECEIVE YOUR PACKAGE YOU
MAY FILE A COMPLAINT REPORT WITH THEM DIRECTLY. IN SOME CASES, WE MAY ELECT TO
USE A SHIPPING METHOD WHICH REQUIRES A SIGNATURE UPON RECEIPT, BASED ON THE
TOTAL VALUE OF YOUR ORDER. IF YOU WANT TO ENSURE THAT WE SHIP YOUR
INTERNATIONAL PACKAGE WITH TRACKING CONFIRMATION TO YOUR DOOR, YOU MAY
MAKE A DIRECT REQUEST WITH CUSTOMER SERVICE AT vibrollpaw@gmail.com.
HOW CAN I TRACK MY ORDER?
ONCE YOUR ITEM IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER
TO MONITOR YOUR SHIPMENT.
Privacy Policy
Last Updated: August 26, 2025
My Store operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, the customer, with a personalized shopping experience (the “Services”).
My Store is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect or process the following types of personal information, depending on your use of the Services and as permitted by law:
Contact Information: name, address, billing and shipping address, phone number, email.
Financial Information: credit/debit card numbers, payment details, account information, transaction confirmations.
Account Information: username, password, security questions, preferences, settings.
Transaction Information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.
Communications: information you provide when contacting us (e.g., customer support inquiries).
Device Information: device, browser, network connection, IP address, unique identifiers.
Usage Information: interactions with the Services, such as browsing activity and purchase history.
2. Sources of Information
We collect personal information from:
Directly from you (when you create an account, make a purchase, or communicate with us).
Automatically through your device, cookies, and similar technologies.
Service providers acting on our behalf.
Business partners or third parties.
3. How We Use Your Information
We use personal information to:
Provide, personalize, and improve the Services.
Process payments, fulfill orders, manage accounts, and enable returns/exchanges.
Send product recommendations and create a personalized shopping experience.
Communicate with you (customer support, order updates, account notices).
Marketing and advertising (emails, SMS, online ads, promotions).
Ensure security, prevent fraud, and authenticate accounts.
Comply with legal obligations and respond to lawful requests.
4. Sharing of Information
We may share personal information:
With Shopify, service providers, and vendors (IT, payments, shipping, analytics).
With business and marketing partners for advertising and promotions.
With affiliates or within our corporate group.
When directed or consented by you (e.g., product shipment, social media logins).
In connection with a business transaction (e.g., merger, acquisition, bankruptcy).
To comply with legal obligations.
5. Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access and use of the Services to provide and improve them.
To learn more about Shopify’s privacy practices and your rights, visit the Shopify Consumer Privacy Policy.
6. Third-Party Sites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy or security of such sites. Please review their privacy policies before providing any information.
7. Children’s Data
The Services are not directed to children, and we do not knowingly collect personal information from minors under the applicable age of consent in your jurisdiction.
8. Security and Retention
While we implement safeguards, no system is 100% secure. The retention of your personal information depends on business, legal, and regulatory requirements.
9. Your Rights and Choices
Depending on your location, you may have rights such as:
Access / Know your information
Delete your information
Correct inaccurate information
Data portability
Opt-out of targeted advertising, sale, or sharing of personal information
GDPR rights (object to processing, restrict processing, withdraw consent)
You may exercise these rights through the Services or by contacting us.
10. Complaints
If you have concerns about how we process your personal information, contact us or file a complaint with your local data protection authority.
11. International Transfers
We may transfer and process your information outside of your country of residence. Where applicable, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page, with the date of the latest revision indicated at the top.
13. Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Refund Policy
Our policy is valid for 15 days. If it has been more than 15 days since your purchase, unfortunately, we cannot offer a refund or exchange.
To qualify for a return, the item must be unused and in the same condition as when you received it.
It must also be in its original packaging.
All products returned to VibrollPaw must be in their original packaging, with all original items. If the original packaging is not available, please securely package the item using a replacement box and suitable packaging to ensure the device is well protected.
The return address varies by product but will be included on the return label.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Purchases made during any promotional sale are final and cannot be refunded or returned unless
there is a manufacturing defect.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund. If
You are approved, your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within 3 days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, check your bank account again. Then contact your credit provider.
Your credit card company; it may take some time for your refund to be officially posted. Then contact your
bank. There is often some processing time before a refund is posted. If you have done all of this and
If you have not yet received your refund, please contact us at vibrollpaw@gmail.com
Shipping
You will be responsible for paying for your own shipping costs when returning the item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the amount paid.
your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.